Although Cleanliness remains top of mind with consumers, VALUE is now more salient than at any previous point in the pandemic. 


How are restaurant patrons defining Value?

  • A GREAT EXPERIENCE is ground zero because customer satisfaction is directly connected to revenue
  • NPD reports that almost 1/3 of all restaurant transactions in Canada include a LOYALTY program component
  • Survey results from Restaurants Canada indicate, 73% of respondents rank FOOD QUALITY as being the most important consideration when ordering delivery from a restaurant and 87% of Canadians are interested in ordering menu items that are sourced from LOCAL FARMERS/CANADIAN produced